RETURN OF PRODUCT

The Buyer has the right to refuse the Goods of proper quality at any time before their transfer, at the time of transfer of the Goods by the courier and after their transfer — within 7 calendar days, provided that their presentation, consumer properties, as well as the document confirming the fact and conditions of purchase of the said Goods are preserved. Refusal of the Goods of inadequate quality is possible within the timeframes and in the manner stipulated by the legislation of the Russian Federation.

The refund of the amount paid by the Buyer is made no later than 10 (ten) calendar days from the date of the Buyer’s presentation of the relevant claim. The date of the Buyer’s presentation of the claim for return is the date of receipt by the Seller of the returned Goods and confirmation of the preservation of their presentation and consumer properties, and in the case of return of the Goods of inadequate quality — the date of receipt of the Goods by the Seller, provided that there is confirmation of its inadequate quality.

The refund of the amount paid by the Buyer is made in non-cash form in the same way as the payment for the Goods was made. When paying by bank card, the refund is made by transferring the amount paid to the Buyer’s bank card from which the payment for the Product was made. When paying to the Seller’s bank account, the refund is made by transferring funds to the Buyer’s bank account from which the payment for the Product was made.

The return of the Product is carried out by the Transport Company. If the Buyer wishes to refuse the Product (regardless of whether it is of proper or improper quality), the return is carried out by submitting an application to the Seller’s customer service center. Agreement is made by phone and e-mail. If the Seller does not receive a confirmation message by e-mail within 2 business days from the date of the call, the Buyer must contact the customer service center again to clarify the data. When using the services of courier services to return the Product, the Buyer is responsible for the proper fulfillment of their obligations by such services.

In the case of returning the Product of proper quality, the costs of returning the Product are borne by the Buyer. In the case of returning the Product of improper quality, the costs of returning the Product are borne by the Seller.

If the Buyer agrees to use the transport services of the Transport Company to return the Goods of proper quality to the Seller, the Seller transfers funds to the Buyer’s bank account, deducting the costs of transporting the Goods. The representative of the Transport Company informs the Buyer of the cost of transportation at the time of registration of the return and duplicates this information to the Buyer’s personal e-mail address. By signing the application for the return of the Goods, the Buyer agrees that the cost of transportation will be deducted when returning funds to his bank account.

Returns are made to the address: 248008, Kaluga, Mekhanizatorov Street, Building 40

«SPECIAL CONDITIONS»

Goods of proper quality, manufactured with individual preferences and changes in models are not subject to return. With the exception of changes in leather (material) and color in the basic collection.

These Rules do not apply to the sale of Goods to legal entities and individual entrepreneurs. Orders for distance selling from legal entities and individual entrepreneurs are not accepted.

By placing an order, the Buyer gives the Seller consent to the processing of his personal data specified in the order, in any manner permitted by the legislation of the Russian Federation, including cross-border transfer, for the purposes of fulfilling the retail sale and purchase agreement and other agreements or pre-contractual (non-contractual) obligations with the right to transfer such data to the Transport Company in the amount necessary for the delivery of the Goods. At the same time, the Buyer agrees that this consent is recognized as consent in writing in cases where such consent is necessary in accordance with the Federal Law «On Personal Data». The Buyer also gives consent to the Seller to communicate advertising information about the Seller, its goods and services through the specified contact details. Such consent is valid indefinitely until it is revoked by the Buyer.

All disputes and disagreements that may arise between the Parties on issues related to the conclusion, execution and termination of the retail sale and purchase agreement will be resolved through negotiations on the basis of the current legislation of the Russian Federation. Disputes not settled during the negotiations shall be resolved in court in the manner established by the current legislation of the Russian Federation.

All claims related to the conclusion, execution or termination of the retail sale and purchase agreement shall be accepted by ProModa LLC at the address specified in these Rules.